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The waiting game

Wednesday, 28 February 2018 14:42

One of the lowlights of being a therapist is wondering if your new client is going to turn up or not. Their appointment time is due, they haven’t arrived and you think they’re just running a minute or two late. Then five minutes have past and you’re thinking they’re perhaps stuck in traffic. 10-15 minutes of waiting and you have to resign yourself that they aren’t coming. You call, and you get their answerphone. You leave a polite message and wait some more. Oh, how I love a good wait!

If this should happen to you, please just call. These things happen, and I'd much rather have an apology than nothing at all. Most therapists, including me, will be fine with it if you rebook your session for another day. That way, everybody’s happy.